Reducing Admission Documentation Time by Nearly 50%.

Mountain Hospice serves rural communities throughout West Virginia where timely documentation and accurate patient information are critical to delivering quality care.

Mountain Hospice nurses complete admissions in patients' homes, often in rural parts of West Virginia with limited connectivity — which meant every admission packet had to be paper, and every completed packet had to physically get back to the office before anyone could act on it. A single admission visit ran 2–4 hours, and roughly half of that was paperwork: flipping through pages, explaining consents, and collecting signatures — not exactly the atmosphere a family needs during one of the hardest decisions they'll make. Once packets did make it back, office staff spent hours scanning, uploading, and re-entering data by hand — printing up to 20 pages per admission just to get it into the record. Internal processes weren't any better off: PTO requests and incident reports were fully paper-based too, which was especially hard on outer-county staff with no easy way to get a form to the right person besides driving it in or finding a fax machine.

Mountain Hospice digitized more than fifty clinical, administrative, and HR workflows with Field2Base, built to work fully offline for nurses working in areas with no signal. Back-office staff can now pre-fill a form with patient and visit information before it's ever dispatched, so a nurse arrives at a home with the essentials already in place instead of starting from a blank packet. Signatures — from patients, families, and clinicians — are captured directly on the tablet, and required fields make sure a form simply can't be submitted incomplete. For remote staff, PTO requests and incident reports now route electronically to the right approver, with no fax machine or office drive required.

Admission visit times dropped by nearly half. Verbal orders and DME requests move faster, paper usage fell dramatically, and clinicians spend more of every visit with patients and families instead of paperwork — all while strengthening HIPAA and Electronic Visit Verification compliance.